Refund Policy

Defective or Damaged Items (Accepted)

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If the product arrives with manufacturing defects or shipping damage (photo/video proof required), we offer the following options:

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1. Free replacement of the same item (subject to availability)

    2.Full refund (including original shipping costs)

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Processing time: Claims must be submitted within 48 hours of delivery.

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Non-Quality-Related Returns (Not Accepted)

Due to the nature of print-on-demand products, we do not accept returns or exchanges for:

• Color variations due to monitor/screen differences

• Incorrect size/design selected by the customer

•  Subjective reasons (e.g., "don’t like the style")​

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Special Notes

• Intentional distressed edges on tin signs are not considered defects.

• Returned items must be unused, uninstalled, and in original packaging.

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Additional Terms for Germany

• According to § 312g BGB, custom-made products are exempt from the 14-day right of withdrawal.

• Refunds will be issued to the original payment method within 5-7 business day